Cancellation, return and size change

Maximo Moto PT – Exchange Policy

Need to change the size or the item? No problem!

At Maximo Moto PT , your satisfaction is our priority. We understand that sometimes a product may not fit perfectly or meet your expectations. That's why we offer a 30-day exchange policy , starting from the delivery date of your order.

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📦 Exchange Eligibility

For the exchange to be accepted, you need to ensure the following:

• The exchange request must be made within 30 days of delivery.

• The item must be unused, unwashed, and in perfect condition , with all original tags and packaging intact .

• Products showing signs of use, damage, or missing packaging will not be accepted for exchange.

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💶 Exchange Costs

• For orders under €299 , a €12 exchange fee applies, which includes:

  • €6 for the return of the item.

  • €6 for shipping the new size or item.

• For orders of €299 or more , the first size exchange is completely free .

• In the case of multiple exchanges , all additional shipping costs will be the customer's responsibility , except for the first exchange.

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⚙️ Defective or Incorrect Items

If you receive a defective or incorrect item, we will replace it free of charge with the same model, color, and size .

However, if you request a different product, color, or size , even after receiving a defective item, the shipping costs will not be covered by Maximo Moto PT.

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🚚 Responsibility for Shipping

• If the exchange occurs due to a customer error (for example, choosing the wrong size), the customer will be responsible for the shipping costs.

• If the problem is the responsibility of Maximo Moto PT (for example, wrong or defective item), we will cover all associated costs .

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📅 Important Notes

• The exchange request must be made within 30 days of receiving the order.

• The exchange service is limited to replacements and does not include refund requests .