Shipping products

DELIVERY INFORMATION

Export policy

Shipping can be arranged from any of our storage facilities in Europe, North America, and Asia, depending on product availability, and the customer agrees to pay any applicable customs duties and charges for all products in any country other than the country of origin of the shipment.

How do I send my item?

Correos is the official postal service for packages sent to Europe. Delivery of items usually requires a signature from the recipient. For Spain and Portugal, all items will be sent to customers via the Correos postal service.

We may use other courier services for countries outside of Europe to facilitate our customers' purchases due to cheaper shipping costs, although delivery may take 3 to 15 days.

Remember that when you accept a delivery, you are essentially confirming that your order is in perfect condition. If you notice that the package is damaged or if you believe it has been mishandled, always sign for it as "damaged". In this case, refuse delivery and contact us immediately.

NOTICE: MaximoMoto.co.uk will not be responsible for any taxes, fees, or customs clearance charges for these communities. As a guideline, customs fees may be subject to the following conditions:

Orders under 150 euros:

Fixed costs: 31.36 euros.

Rights: calculation of a percentage of the total purchase based on the type of item (usually 7%).

Orders over 150 euros:

Fixed costs: 43.68 euros.

Rights: calculation of a percentage of the total purchase based on the type of item (usually 7%).

How long will it take to receive my order?

Delivery times depend on product availability, your shipping destination, and the delivery time of the courier partner to your location.

Which days are considered working days?

Working days are Monday to Friday, excluding weekends and all public holidays.

Can I select the delivery date?

If, for any reason, you wish your order to be delivered later than the agreed date, we will do our best to accommodate you. If you would like this service, please indicate your preferred delivery date in the additional notes section at the time of purchase. For more information, you can contact us by email at [email address]. support@maximomoto.pt .

How can I track my order?

Once your item has been shipped, you will receive an email with a link to our carrier's website and a tracking number. This number will allow you to track the status of your shipment.

What happens if I haven't received my order?

If you are not at home, the postal service or delivery service will leave a note indicating that they attempted to deliver your order. In that case, you can pick up your package at the local post office whose address is on the note, or you can contact the postal service to arrange for a new delivery.

If you wish, you can also leave specific delivery instructions for the courier service; however, it is important to note that some courier services may not be required to do so. If you do this, you assume full responsibility for the order.

Will the delivery be made to an alternate delivery address?

As a security measure to protect our customers against fraud, we will only ship items to the billing address. The only way we will deliver to a different address is when payment is received via direct bank transfer or money order.

Do you deliver internationally?

Please refer to the Shipping and Payments tab in the listing for a complete list of countries we currently ship to. We do not ship to Russia.

What happens if there's a problem with my order?

If you are not satisfied with your order, you can return it for a full refund within 14 days of delivery, provided it has not been used and is still in its original packaging with the tags intact. To learn about our refund policy, please see the “Returns” tab.

We advise you to check your products upon delivery, as you are signing to confirm that you have received them in good condition.

What happens if I don't receive my order?

If your items are shipped via express courier service, you should receive your order within 2 to 3 business days. If you do not receive your order, please email us.

In the unlikely event that your package gets lost in transit, it can only be classified as missing after 7 days (14 days for international packages).

However, we are responsible for goods lost in transit and therefore we will send a new order as soon as the original goods are not delivered, or offer a full refund.

If you need help or advice regarding delivery, please email our dedicated customer support team at support@maximomoto.pt to get in touch.