Find answers to all your questions on the Maximo Moto UK FAQ page. Learn more about payment options, order tracking, exchanges, promotional codes and much more about our company.
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If you have any further questions, please send an email to support@maximomoto.pt .
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- Questions about pre-ordering
- Questions about subsequent orders
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Questions about pre-ordering
Yes, we have a physical store in the United Kingdom. You can find the location of our stores here: https://maximomoto.pt/pages/lojas
Looking forward to your visit!
Placing an order on the Maximo Moto website generally follows a standard online purchasing process. Here's a step-by-step guide to help you navigate it:
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Browse and select products: Find your items by browsing categories or using the search bar. Choose your options (such as size and color) and add them to your cart.
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Check it out : Open your cart to review the items and proceed to checkout. Log in or continue as a guest and enter your shipping information.
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Payment : Select a shipping method and enter your payment details through a secure gateway.
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Confirm your order : Review all the details, confirm your order, and wait for a confirmation email with a tracking number.
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Track your order : Use the tracking number provided to monitor the progress of your shipment.
On the website, each product has a size chart. You can consult our Size Guides. Sizes are considered an approximate reference only.
Ultimately, clothes will always need to be tried on to ensure they fit.
We offer an exchange/return service if you order something that doesn't fit.
We offer the following payment methods:
- PayPal
- Debit/credit card
- Bank transfer
- Store Pay
- G Pay
- Bank deposit
As a B2C company, we offer competitive prices. You can buy with confidence, assured of high quality and excellent materials. All products on this website are new and come with a manufacturer's warranty.
30 DAYS FREE RETURNS
You can return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is due to our mistake (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of returning your package to the sender; however, in many cases, you will receive a refund more quickly.
We ship to Spain, Portugal, Germany, Italy, France, Austria, Belgium, Finland, Greece, the Netherlands, the United Kingdom, and the Czech Republic.
Questions about subsequent orders
We ship all orders within 48 hours of payment confirmation. You will receive your order in 4 to 6 business days.
You will receive a shipping confirmation as soon as we receive your payment and your order is dispatched.
This email will include a tracking code that you can use to track your order. Please note that it may take a few hours for the tracking code to be activated, as it is only transmitted to the logistics provider at the time your shipping confirmation is sent.
Yes, you can return or exchange an item within 15 days of receipt , provided it is in its original condition and retains all tags and labels that came with it.
Please note that both the return shipping and the delivery of the exchanged item will be at your expense.
You will need to send the item back to us by mail.
If you wish to initiate a return or exchange, please contact us.